Privacy Policy
This Privacy Policy explains how Woven AI Solutions LLC ("Woven AI Solutions," "we," "us," or "our") collects, uses, and protects information. It applies to our website at wovenaisolutions.com and to the automated phone assistant and text messaging services we operate for local service businesses (our "Clients").
Who we are
Woven AI Solutions LLC is an AI automation company based in Winter Park, Florida. We build and operate automated phone and messaging systems for small businesses. When you call one of our Clients and reach their automated assistant, after-hours line, or voicemail, we process your information on that Client's behalf.
Information we collect
- Contact information: your phone number, and your name if you provide it.
- Call information: the content of voicemail messages, transcripts of your conversation with the automated assistant, the date and time of your call, and the business you called.
- Call recordings: calls answered by our automated assistant are recorded and transcribed. The assistant tells you this at the start of every call, and you may end the call at any time.
- Callback preferences: the time you prefer to be contacted and the reason for your call.
- Text messaging records: whether you agreed to receive text messages, when you agreed, the messages we sent, and any replies, including HELP and STOP requests.
- Website information: information you send us through our website or by email, and basic technical data such as browser type and pages visited.
Our website uses Google Analytics, which sets cookies to measure how visitors use the site, such as which pages are viewed and which links are tapped. Google processes this data under its own privacy policy. You can block these cookies in your browser settings or with the Google Analytics opt-out add-on.
How we use information
- To confirm that your call was received and to arrange a callback with the business you called.
- To send the text messages you agreed to receive, and to honor HELP and STOP requests.
- To pass your message and callback details to the business you called.
- To operate, maintain, secure, and improve our services.
- To meet legal, regulatory, and carrier compliance obligations.
We do not use your information to send marketing or promotional text messages.
Text messaging (SMS)
You may agree, by saying "yes" when our automated assistant asks during your call, to receive text messages about your call. These messages confirm that your call was received and help schedule a callback. You will receive up to two messages per call. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Agreeing to receive text messages is not required to do business with any of our Clients.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile phone numbers and text messaging opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. The only exception is the service providers described below, which help us deliver messages and never use your information for their own marketing.
How we share information
- With the business you called: we give the Client you contacted your message and callback details so they can respond to you.
- With service providers: we use vendors that help us run our services, such as telecommunications and SMS delivery providers, cloud hosting, and data storage. They may use your information only to provide services to us.
- For legal reasons: we may disclose information if required by law, or to protect the rights, safety, or property of our users, our Clients, or Woven AI Solutions.
- Business transfers: if our company is merged or sold, information may transfer to the new owner under the same protections described here.
We do not sell personal information.
Data retention
We keep call and messaging records only as long as needed to provide our services to the business you called, to keep a record of your consent and opt-out choices, and to meet legal obligations. After that, we delete or de-identify them.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Stop text messages: reply STOP to any message. You will receive one final message confirming you have been unsubscribed.
- Get help: reply HELP to any message, or contact us using the details below.
- Access or deletion: contact us to ask what information we hold about you or to request that we delete it. We will respond within a reasonable time, subject to any legal requirement to keep certain records.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above.
Contact us
Woven AI Solutions LLC
Winter Park, Florida
Phone: (407) 476-3237
Email: [email protected]
See also our Terms of Service.